Terms of service

These Terms of Service ("Terms") govern access to and use of the DrivingOps platform provided by Nextia AI ("DrivingOps", "we"). By creating an account or using the service, you agree to these Terms.

1. The service

DrivingOps is a multi-tenant software-as-a-service platform for managing driving-school operations, including scheduling, learners, instructors, billing, automations, certificates, and portals. We may update features over time.

2. Accounts & eligibility

You must provide accurate information and are responsible for activity under your account and for keeping credentials secure. School owners are responsible for managing their users and permissions.

3. Plans, trials & billing

• Plans and their entitlements (branches, instructors, active learners, features) are described on our pricing page.
• Trials are provided without obligation; paid plans begin at the end of the trial unless cancelled.
• Fees are billed in advance per billing period in CAD, plus applicable taxes.
• Exceeding plan limits may require an upgrade; we will surface a clear upgrade path rather than silently cutting off service.
• Plans are month-to-month unless annual billing is selected. You may cancel effective at the end of the current period.

4. Acceptable use

You agree not to:

• Use the service unlawfully or to infringe others' rights.
• Upload malicious code or attempt to breach security or access other tenants' data.
• Resell or provide the service to third parties except as permitted.
• Send communications without the recipient's consent where required.

5. Customer data & ownership

As between you and DrivingOps, your school owns its data. You grant us a limited licence to process it solely to provide and support the service, as described in our Privacy policy and Data Processing Addendum. We claim no ownership over your learners' or school's content.

6. Confidentiality

Each party will protect the other's confidential information and use it only as needed to perform under these Terms. We treat all customer data as confidential.

7. Availability & support

We aim for high availability and provide support per your plan. Targets for staging/production environments are described in our operational documentation; specific service levels, if any, are set out in your agreement.

8. Third-party services

The service integrates with third parties (e.g. payment processing and messaging). Your use of those is subject to their terms, and we are not responsible for their acts or omissions.

9. Suspension & termination

We may suspend or terminate access for non-payment, breach of these Terms, or abuse, with notice where practicable. On termination, you will have an export-only window to retrieve your data before deletion.

10. Warranties & liability

The service is provided "as is" to the extent permitted by law. To the maximum extent permitted, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect or consequential damages.

11. Changes to these Terms

We may modify these Terms; material changes will be communicated. Continued use after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the applicable Canadian province and the federal laws of Canada, without regard to conflict-of-laws rules.

13. Contact

Questions about these Terms? Email hello@drivingops.ca.