Acceptable use policy

This policy applies to everyone who accesses the DrivingOps website, application, portals, APIs, or communication features. It forms part of the Terms of service.

1. Permitted use

Use DrivingOps only for legitimate driving-school operations and within the scope of your role, permissions, and your school's authorization.

2. Security and access

You must not:

• attempt to access another person's account, data, or tenant;
• bypass access controls, limits, logging, or security measures;
• scan, test, or exploit the platform without written authorization, except through our responsible-disclosure process;
• share credentials, tokens, or API keys, or allow an account to be used by multiple people;
• upload malware or deliberately disrupt the service.

3. Personal information and content

• Collect and upload only information that is necessary and lawfully authorized.
• Do not use free-text fields to store full payment-card numbers, passwords, social-insurance numbers, or unnecessary medical details.
• Obtain required consent and authority for minors, documents, communications, and attachments.
• Follow applicable retention, deletion, intellectual-property, and confidentiality duties.

4. Communications

Schools must use email, SMS, and WhatsApp features in compliance with CASL, telecommunications rules, provider policies, and recipient preferences. Commercial messages must rely on valid consent, identify the sender, and include a working unsubscribe mechanism when required.

5. AI and automation features

• Review generated suggestions before relying on or sending them.
• Do not treat DrivingOps output as legal, medical, financial, or regulatory advice.
• Do not use AI features to make discriminatory, deceptive, or unlawful decisions.
• Do not submit more personal information than necessary to an optional AI feature.
• Keep meaningful human review for important learner, employment, payment, or disciplinary decisions.

6. Prohibited activities

DrivingOps must not be used for fraud, harassment, unlawful surveillance, impersonation, spam, exploitation of minors, prohibited discrimination, or activity that infringes another person's rights.

7. Reasonable limits

We may apply reasonable technical limits to protect availability and security. You must not circumvent rate, storage, usage, or subscription limits.

8. Reporting and enforcement

Report abuse or security concerns through our Security page. We may limit or suspend access while investigating, taking account of severity, urgency, and applicable contractual obligations.